Privacy Policy
Last Updated: May 29, 2026
Introduction
This Privacy Policy explains how zyra-harbor collects, uses, discloses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- Complete inquiry or booking forms (name, email address, travel preferences)
- Contact us via email or other communication channels
- Subscribe to our newsletter or updates
- Participate in surveys or feedback requests
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the collected information for the following purposes:
- To process and respond to your inquiries and booking requests
- To communicate with you about our services and your reservations
- To improve our website and services
- To send you relevant information about our offerings (with your consent)
- To comply with legal obligations
- To protect against fraud and unauthorized activities
Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent for specific purposes
- Contract: When processing is necessary to fulfill our services to you
- Legitimate Interests: When we have legitimate business interests that do not override your rights
- Legal Obligation: When we must process data to comply with legal requirements
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our business (email services, analytics providers)
- Tour Guides: Local guides who need your contact information to coordinate experiences
- Legal Requirements: When required by law or to protect our rights and safety
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Objection: Object to processing of your data for certain purposes
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent at any time where we rely on consent
To exercise these rights, contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 142 Wellington Street West, Suite 708, Toronto, ON M5J 1H8, Canada